Return & Refund Policy | Timoteo's Spice Co.

Food Product Return & Refund Policy

Timoteo's Spice Co.

Effective Date: October 24, 2026

At Timoteo's Spice Co., we take pride in crafting high-quality Southwestern spice rubs, seasonings, and BBQ sauces. Your satisfaction and food safety are important to us.

1. Returns on Food Products

Due to the nature of our food products and our commitment to food safety, all food product sales are generally final.

We cannot accept returns or exchanges of opened, used, or partially consumed food products.

Unopened food products are also generally non-returnable unless they arrive damaged, defective, or incorrect, or a return is otherwise required by applicable law.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Email: info@timoteospiceco.com

Please include:

Your name and order number
A description of the problem
Clear photographs of the affected product and packaging, if available

We will review the issue and, when appropriate, offer a replacement, refund, or store credit at no additional cost.

Please do not discard damaged products or packaging until we have reviewed your request, unless doing so is necessary for safety.

3. Refunds

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times depend on your payment provider and financial institution.

Original shipping charges are generally nonrefundable unless the refund results from our error or applicable law requires otherwise.

4. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

5. Flavor Preferences

Because taste and heat preferences vary, we cannot offer refunds solely because a customer does not enjoy a particular flavor or spice level. We encourage customers to review product descriptions, ingredients, and heat levels before purchasing.

6. Food Safety

For your safety, please do not consume products that arrive with broken seals, damaged packaging that compromises the product, or other signs of contamination.

7. Customer Support

We are committed to providing quality products and excellent customer service.

For questions regarding an order, return, replacement, or refund, please contact: